Help & Support
We love hearing from the community.
Send us any questions, concerns, or feedback, and a member of our team will be in touch shortly.
Information
For inquiries regarding shipping, refunds, technical issues, or partnerships, contact:
info@evinature.com
For inquiries regarding protocols, dosages, product information, or our research, contact: clinic@evinature.com
Office Hours (Monday – Thursday):
9:00 AM – 2:00 PM EST
3 HaMelacha street, suite 13 Binyamina Israel 3057324
Still Need Help?
Shoot our team an email & we’ll get
back to you ASAP
Frequently Asked Questions
How do you know what supplements I need?
To find the most suitable protocol for your needs, simply fill out the online assessment. For the most accurate results, choose the answers that represent your symptoms as they are right now.
What if I miss a dose?
There’s no need to worry if you’ve missed a few days of your treatment. Simply resume as normal as soon as you receive your products.
Where are Evinature products manufactured?
Our products are produced in a Certified Good Manufacturing Process (cGMP) facility, located in the US and Israel.
Why do I need to take the Assessment?
The reason many supplements fail or may not provide optimal results is a lack of vital information about the individual consumer, the assessment allows us to recommend a tailored protocol based on the information you have provided.
Who developed the Assessment?
Our own founders, clinical expert Professor Shomron Ben-Horin M.D., Chief of Gastroenterology Department at Sheba Medical Center, and Nir Salomon, Integrative Specialist & Director of the Integrative Gastroenterology Unit at Sheba Medical Center.
Why do you ask about my medications?
We ask about your medications and other forms of treatment so we can limit any potential interactions. All information goes towards providing the most precise and efficient protocol possible.
I have a health concern that is not listed, what should I do?
Drop us a message in Help & Support, and a member of our team will be in touch shortly.
What do you mean by a “tailored protocol”?
It’s our duty to ensure you receive a protocol that is appropriate and recommended for your age and overall health status. We customize every single plan to your individual needs–all based on evidence from our clinical research.
What is your return policy?
Our first priority is providing herbal supplements that offer the support you need, so we offer a 45-day 100% money back guarantee on all our products, no questions asked.
How do I claim my refund?
Drop us a line below for further details and instructions.
Is shipping included with my purchase?
We offer free shipping to the U.S, Canada, South America and Europe.
When will my product arrive?
Your product will arrive within 5-7 business days.